| Job Description: |
The Holiday Inn Brockton Massachusetts is currently looking for: Full Time Associate, to work a Flexible schedule that is also available to work weekends this is a must for employment. Experience using the Opera System would be Great but not required we will train.
DUTIES:
- Welcome guest by greeting them; answering questions; responding to requests.
- Registers guests by obtaining or confirming room requirements; verifying pre-registration; assigning rooms; obtaining information and signatures; issuing door cards.
- Establishes credit by verifying credit cards or obtaining cash.
- Directs guests to room by showing location on hotel map; calling bellhop.
- Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages,etc.
- Provides information to guest by answering inquiries regarding hotel and other services guests may requires, such as entertainment, shopping, business, and travel.
- Maintains records by entering room and guest account date.
- Collects revenue by entering services and charges; computing bills; obtaining payment.
- Makes hotel and other reservations by entering or telephoning requirements; checking availability; confirming requirements.
- Secures guests' valuables by placing valuables in sage deposit box.
- Contributes to team effect by accomplishing related results as needed,
Skills/Qualifications:
Customer Service, People Skills, Quality Focus, Professionalism, Energy Level, multi-tasking, Dependability, Thoroughness, Phone Skills, Data Entry Skills, and Listening. |